FAQs

Top Questions

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Product FAQs

Why does my mobile device take so long to charge?

It depends on what activity your phone is doing.
For example, some phone background activities (like streaming music) can drain your battery quickly when you're gaming while charging, while other methods (like closing apps) make little difference.

Can I use the FAST charger anywhere in the world?

The input and output voltage of the portable charger is DC 5V, which can charge mobile devices anywhere in the world.

As for charging the power bank, it depends on whether the input voltage of the AC charger is compatible with the country you are going to.

Quick reference:
• Japan: AC 100V
• USA, Canada, Mexico: AC 120V
• Brazil, China, Hong Kong: AC 220V
• India, Australia, Singapore, Malaysia, Philippines and most of Europe: AC 230V

However, almost all AC chargers these days are 100V-240V, so they can be used anywhere in the world without any problems.

How Long Does It Typically Take to Recharge a Portable Charger?

This depends on a few factors. This includes the size of the power bank, the type of charging cable used, how much power is currently in the power bank, and the type of charger used.